In-Store Tech Support Agent | Help & Repair Guidance

Best Buy; Germantown (MD); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Health and wellness support

Job summary

Best Buy Germantown store is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions for computers and devices. You will receive training and resources to assess customers’ needs, perform basic services and collaborate with other agents on more complex repairs.

If family and friends come to you with tech questions, this might be the perfect role. A 3‑month retail or customer service background and a flexible schedule are expected.

Qualifications

• 3 months of experience working in retail or customer service.
• Willing to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow‑up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Technology passion

Flexible scheduling

Job description

Best Buy Germantown store is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions for computers and devices. You will receive training and resources to assess customers’ needs, perform basic services and collaborate with other agents on more complex repairs.

If family and friends come to you with tech questions, this might be the perfect role. A 3‑month retail or customer service background and a flexible schedule are expected.