In-Store Tech Support Agent | Flexible Hours

Best Buy; Bakersfield (CA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Agent to be the first point of contact for customers needing technology support at our Bakersfield store. You’ll assess needs, explain options, perform basic services and collaborate with other agents on more complex repairs.

You’ll gain hands‑on training and have an opportunity to grow with an inclusive team. The role requires a friendly, patient approach, willingness to work flexible hours including holidays, nights and weekends, and prior retail or customer

Qualifications

• 3 months of experience in retail or customer service.
• Interest in technology and ability to learn new tech skills.

Responsibilities

• Provide positive, timely service during check-in and checkout.
• Understand tech issues by asking questions and providing accurate next steps.
• Help customers set up new devices and advise on repair or replacement options.
• Monitor service queues and provide status updates to customers.
• Maintain knowledge through training courses and collaborate with colleagues.

Skills

Customer service

Tech aptitude

Job description

Best Buy is seeking a Geek Squad Agent to be the first point of contact for customers needing technology support at our Bakersfield store. You’ll assess needs, explain options, perform basic services and collaborate with other agents on more complex repairs.

You’ll gain hands‑on training and have an opportunity to grow with an inclusive team. The role requires a friendly, patient approach, willingness to work flexible hours including holidays, nights and weekends, and prior retail or customer