In-Store Tech & Service Sales Specialist

Comcast; Fort Lauderdale (FL); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with matching up to 6%

Tuition reimbursement up to $8,000

Paid time off

Job summary

Comcast Xfinity is seeking a customer-focused retail associate in Fort Lauderdale to engage customers, demonstrate products, and deliver outstanding service in-store. You will help interpret account statements, upgrade services, and answer questions about Comcast offerings.

The role emphasizes meeting sales targets, maintaining product knowledge, and representing the brand while ensuring a friendly, organized store environment. Some evenings and weekends may be required.

Qualifications

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Providing outstanding customer service with all customer interactions.
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow‑up and service excellence.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Providing expert‑level understanding and passion around technology, especially around Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment; we aim to connect our products and services to our customers’ everyday lifestyles.
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.

Responsibilities

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Providing outstanding customer service with all customer interactions.
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow‑up and service excellence.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Providing expert‑level understanding and passion around technology, especially around Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment; we aim to connect our products and services to our customers’ everyday lifestyles.
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.

Skills

Customer-Focused

Workplace Organization

Persuasion

Technical Knowledge

Teamwork

Self Motivation

Critical Thinking

Problem Solving

Communication

Resilience

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast Xfinity is seeking a customer-focused retail associate in Fort Lauderdale to engage customers, demonstrate products, and deliver outstanding service in-store. You will help interpret account statements, upgrade services, and answer questions about Comcast offerings.

The role emphasizes meeting sales targets, maintaining product knowledge, and representing the brand while ensuring a friendly, organized store environment. Some evenings and weekends may be required.