In-Store Team Leader — Customer Experience

DICK'S Sporting Goods, Inc.; Charlottesville (VA); On-site; USD 23,000 - 34,000; Full time

Job summary

DICK'S Sporting Goods, Inc. is seeking an in-store Lead who serves as the department expert and drives exceptional customer service. This role partners with store leadership to execute plans, coach teammates, and maintain brand standards across merchandising and operations.

The Lead will train staff, conduct onboarding, and ensure a strong, inclusive team culture while delivering a top-tier shopping experience. Location-based schedule flexibility is expected.

Qualifications

• Flexible availability including nights, weekends and holidays.
• Prior retail sales or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs repeatedly.
• Ability to work extended periods standing or walking.
• Ability to work at heights greater than 4 feet with ladder or lift.
• Ability to perform repetitive motions for short periods.

Responsibilities

• Lead in-store expert for the department and deliver exceptional service to customers.
• Assist with hiring and onboarding of teammates and conduct store interviews/tours.
• Plan 30-days ahead with guidance from the Assistant Store Manager and align staffing for daily tasks and events.
• Leverage teammates effectively to meet brand standards and execute programs daily.
• Uphold merchandising and presentation standards according to floor sets and pricing changes.
• Provide training to teammates on procedures, programs, and loss prevention.
• Support store leadership with supervision and policy adherence.
• Coach teammates and explain the rationale behind tasks and plans.
• Foster an inclusive store environment where teammates and customers feel welcome.
• Follow safety, loss prevention and standard operating procedures, and maintain confidentiality.
• Support the team with a hands-on, all-hands-on-deck approach.

Skills

Flexible availability

Retail leadership

Customer service

Team coaching

Job description

DICK'S Sporting Goods, Inc. is seeking an in-store Lead who serves as the department expert and drives exceptional customer service. This role partners with store leadership to execute plans, coach teammates, and maintain brand standards across merchandising and operations.

The Lead will train staff, conduct onboarding, and ensure a strong, inclusive team culture while delivering a top-tier shopping experience. Location-based schedule flexibility is expected.