In-Store Tax Advisor & Community Advocate

Intuit, Inc.; Stanton (CA); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

401(k) with company matching

Employee Stock Purchase Plan

E&O Insurance provided by Intuit

Employee Assistance Program

Discounts on Intuit products; free Tur

Job summary

Intuit, Inc. seeks dedicated TurboTax Retail Experts to assist customers in-person at TurboTax Retail or Flagship locations nationwide. You will prepare taxes, offer advice, and leverage marketing tools to grow your local client base while delivering a focused, high‑quality customer experience.

You’ll interact with individuals and small businesses, help maximize refunds, and build lasting client relationships through proactive community engagement and clear tax guidance.

Qualifications

• Active, unrestricted EA, CPA, or attorney license with strong tax preparation experience with deep knowledge of tax law preferred.
• Have an active Preparer Tax Identification Number (PTIN) as required by law to file taxes.
• Must possess or be able to obtain any related State licenses, certificates, permits, or bonds
• Minimum of 3 years of paid experience filing 30 or more federal and state individual 1040 tax returns per tax season using professional tax preparation software.
• Familiarity with Circular 230
• Must be comfortable working onsite at a TurboTax retail or flagship location, Sunday through Saturday, for a minimum of 20 hours per week. Operating hours are subject to change and will likely scale up during periods of peak customer demand.
• Interest in building a local and online social presence as a TurboTax Expert, creating accessible tax‑related content and resources for your community in accordance with Intuit’s policies
• Bilingual (English/Spanish) communication skills are a plus
• Experience in holistic tax advisory services beyond tax filing
• Must be willing to wear a TurboTax uniform
• Must be willing to work in a front‑facing retail environment

Responsibilities

• Be a Proactive Community Ambassador: Enthusiastically represent TurboTax locally, serving as a fixture and public face of TurboTax in the community.
• Be a Proactive Community Ambassador: Engage with new prospects, nurture leads, and convert prospects into long-term clients through proactive outreach.
• Be a Proactive Community Ambassador: Lead and participate with the support of TurboTax in local marketing, making the topic of taxes accessible and approachable.
• Provide Tax Expertise: Give hands‑on tax advice and complete preparation services for TurboTax customers, handling simple to complex tax situations (e.g., personal and business income, deductions optimization, amendments).
• Provide Tax Expertise: Facilitate discovery sessions and tax reviews to uncover deductions, minimize tax liabilities, maximize refunds, and provide future tax planning advice.
• Provide Tax Expertise: Utilize resources such as government websites, professional tools, and team expertise to deliver accurate tax solutions in personalized everyday language.
• Deliver a Best in Class Customer Experience: Create an exceptional customer experience through professionalism, and genuine interest in helping clients achieve their financial goals.
• Deliver a Best in Class Customer Experience: Connect with people to build long-term trust that turns a one-time transaction into a loyal, multi-year relationship.
• Deliver a Best in Class Customer Experience: Interact with customers both in-person and through Intuit’s video tools.
• Deliver a Best in Class Customer Experience: Address client inquiries while helping them overcome tax-related challenges.

Skills

EA/CPA/Attorney license

PTIN (active)

State licenses/certificates/bonds

Tax return prep experience

Circular 230

Onsite retail experience

Community engagement

Bilingual English/Spanish

Tax advisory

Uniform compliance

Front-facing retail

Job description

Intuit, Inc. seeks dedicated TurboTax Retail Experts to assist customers in-person at TurboTax Retail or Flagship locations nationwide. You will prepare taxes, offer advice, and leverage marketing tools to grow your local client base while delivering a focused, high‑quality customer experience.

You’ll interact with individuals and small businesses, help maximize refunds, and build lasting client relationships through proactive community engagement and clear tax guidance.