In-Store Sleep Expert | Uncapped Commissions & Growth

Mattress Firm; Thomasville (NC); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

401(k) match

Mental health resources

Medical dental vision plans

On-demand pay

Base pay + uncapped commission

Employee discounts

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and guiding customers to the right mattress and products. You will use selling programs and digital tools to support a seamless omnichannel experience that places the customer at the center of every interaction.

You will drive sales performance, share product knowledge, and maintain relationships during and after purchase while staying aware of competitive offerings and brand

Responsibilities

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Skills

Customer service

Sales

Product knowledge

Communication

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and guiding customers to the right mattress and products. You will use selling programs and digital tools to support a seamless omnichannel experience that places the customer at the center of every interaction.

You will drive sales performance, share product knowledge, and maintain relationships during and after purchase while staying aware of competitive offerings and brand