In-Store Sales & Customer Success Associate

Linde plc; Wilmington, Northern (NC, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Employee discount program

Educational and professional growth

Job summary

Linde plc in Wilmington, NC is seeking a customer-focused Inside Sales/Counter Sales professional to handle telephone orders, assist customers in-store, and support the Outside Sales team.

This role involves evaluating products, promoting add-on sales, maintaining accurate customer records, and making outbound calls to retail and small business customers. A valid CDL and Hazmat endorsement are required or obtainable within 60 days.

Qualifications

• High School Diploma/GED required.
• 1+ year(s) of Customer Service/Inside Sales/Counter Sales preferred.
• Excellent customer service skills.
• No DUI/DWI or other alcohol (driving) related convictions within the last ten (10) years.
• Have at least two years driving experience or have completed a course of instruction from a truck driver training school that operates equipment similar to Linde's.
• No preventable accidents, license suspensions or other moving violations in the past two (2) years.
• A current medical examiner’s certificate or the ability to pass a DOT physical.
• Valid class A or B CDL is required.
• Current Hazmat Endorsement on CDL or ability to obtain Hazmat Endorsement within 60 days of hire.
• You are the age of 21 years or older.

Responsibilities

• You will perform customer service activities including receiving and entering of telephone orders, answering questions, resolving challenges and tracing of order status or product shipments
• Performs Counter Sales serving customers who come into the retail store
• Work closely with and provides sales support to Outside Sales team
• Evaluates and recommends appropriate product, equipment, and/or programs
• Promote 'add-on' sales of gases and high margin hard goods accessories
• Maintains customer records and files, including accurate account setup and pricing
• You will perform outbound calls to Retail and small 'B' customers
• Sells product at minimum discount to achieve target margins
• Backup Relief Truck Driver duties as needed

Skills

Customer service

Inside sales

Counter sales

Order processing

Education

High School Diploma or GED

Job description

Linde plc in Wilmington, NC is seeking a customer-focused Inside Sales/Counter Sales professional to handle telephone orders, assist customers in-store, and support the Outside Sales team.

This role involves evaluating products, promoting add-on sales, maintaining accurate customer records, and making outbound calls to retail and small business customers. A valid CDL and Hazmat endorsement are required or obtainable within 60 days.