In-Store Retail Support Specialist — Tech & Billing Help

Socket.dev; Lawrence (KS); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Training program

Team environment

Career growth

Job summary

DSI is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in national retail environments. You will engage with customers and store staff to resolve billing, account, device, and service issues, while maintaining professionalism in fast-paced settings.

The role requires strong communication, resilience, and technical comfort, with the ability to stay composed and accurate under pressure.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.

Skills

Strong customer service

Communication skills

Calm under pressure

Multitasking

Flexible hours

Job description

DSI is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in national retail environments. You will engage with customers and store staff to resolve billing, account, device, and service issues, while maintaining professionalism in fast-paced settings.

The role requires strong communication, resilience, and technical comfort, with the ability to stay composed and accurate under pressure.