In-Store Retail Support Pro — Customer Tech & Billing

DSI; Juneau (AK); On-site; USD 74,390,000 - 77,146,000; Full time

Benefits offered by this job

Competitive starting pay

Comprehensive training

Team environment

Career growth opportunities

Job summary

DSI is seeking a Retail Support Specialist to deliver frontline support to AT&T customers inside national retail locations. You will engage directly with customers and partners to resolve account, billing, device, and service concerns in fast-paced environments.

The role emphasizes strong communication, emotional resilience, and comfort with technology while maintaining calm, accurate, and professional service. Eligible candidates should be able to stand, walk, and work flexible hours.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.

Skills

Customer service

Communication

Multitasking

Problem solving

Tools

CRM systems

Job description

DSI is seeking a Retail Support Specialist to deliver frontline support to AT&T customers inside national retail locations. You will engage directly with customers and partners to resolve account, billing, device, and service concerns in fast-paced environments.

The role emphasizes strong communication, emotional resilience, and comfort with technology while maintaining calm, accurate, and professional service. Eligible candidates should be able to stand, walk, and work flexible hours.