In-Store Retail Customer Service Pro

michaels; Salem (VA); On-site; USD 19,000 - 23,000; Full time

Job summary

Michaels is seeking a store team member in Salem to deliver friendly customer service, assist shoppers, and ensure a fast checkout experience. You will perform truck unloading, stocking, and maintain in-store standards to support our Brand Promises.

Responsibilities include helping customers locate products, educating them on rewards programs, and participating in omnichannel processes like BOPIS and SFS. Night/weekend shifts may apply.

Qualifications

• Retail or customer service experience preferred.

Responsibilities

• Deliver friendly customer service, help customers shop our store, and find what they're looking for.
• Ensure all customers receive a fast and friendly checkout experience.
• Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POG)s processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Skills

Customer service

Job description

Michaels is seeking a store team member in Salem to deliver friendly customer service, assist shoppers, and ensure a fast checkout experience. You will perform truck unloading, stocking, and maintain in-store standards to support our Brand Promises.

Responsibilities include helping customers locate products, educating them on rewards programs, and participating in omnichannel processes like BOPIS and SFS. Night/weekend shifts may apply.