In-Store Project Issue Resolver & Trainer

The Home Depot

Atlanta (GA)

On-site

USD 55,000 - 65,000

Full time

14 days+

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Job summary

The Home Depot is seeking an ISE Issue Resolution Specialist to resolve issues logged by MET and third-party associates during store projects. You will leverage training, issue matrices, and departmental knowledge to drive fast resolutions and support in-store labor teams to complete projects efficiently.

Your role focuses on reviewing project-related issues, training on new projects, and escalating systemic problems for organizational support.

Qualifications

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
1 year of work experience or more preferred.

Responsibilities

70% Review issues logged by MET or third party labor associates related to projects in stores; assess, resolve, and deploy adjustments to enable completion.
20% Train on upcoming projects to ensure base knowledge before execution.
10% Escalate pervasive issues requiring departmental support.