In-Store Paint & Color Consultant — Customer Experience

Sherwin-Williams Co.; Wheeling (WV); On-site; USD 26,000 - 38,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist for Store #1145 in Wheeling, WV. You will assist customers in person and over the phone, determine needs, recommend products, and process sales with accuracy.

Join a team focused on delivering excellent service, meeting sales goals, stocking shelves, tinting and mixing products, and maintaining store standards. Spanish skills are a plus.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship for employment now or in the future.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work evenings and weekends.
• If internal to Sherwin-Williams, must have a "meets expectations" rating on your most recent performance appraisal.
• If internal to Sherwin-Williams, must have completed HR Cloud eLearning courses required for your current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Bilingual

Education

High School diploma or GED

Tools

Tinting equipment

Job description

Sherwin-Williams is seeking a Customer Service Specialist for Store #1145 in Wheeling, WV. You will assist customers in person and over the phone, determine needs, recommend products, and process sales with accuracy.

Join a team focused on delivering excellent service, meeting sales goals, stocking shelves, tinting and mixing products, and maintaining store standards. Spanish skills are a plus.