In-Store Online Order Shopper — Flexible Weekends & Holidays

Whole Foods Market; South Weymouth (MA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness support programs

Team Member perks

Job summary

Whole Foods Market in Massachusetts is seeking an In-Store Shopper to prepare online orders for delivery or pickup, shopping throughout the store for everyday goods and ensuring accurate, high-quality fulfillment.

You will work on the Customer Service & E-Commerce teams with a flexible schedule, including Saturdays and Sundays, early mornings, and holidays. Training, safety protocols, and a strong focus on customer experience are emphasized.

Qualifications

• Strong customer service, hospitality and problem-solving skills.
• Detail-oriented with multi-tasking capabilities.
• Flexible availability including nights, weekends, and holidays.
• Adaptability to work in high demand / peak hours.
• Willingness and ability to cross-train to support other teams and tasks.
• Adaptability to learn new technology-driven solutions.
• Thrive in a fast-paced retail environment.
• Clear communication and team collaboration skills.

Responsibilities

• Fulfills online orders efficiently, accurately and with a sense of urgency using handheld technology and/or fixed devices
• Ensure product and order accuracy through meticulous verification and quality control processes
• Learn and apply product knowledge, customer service standards, and store operations to deliver exceptional customer experiences
• Keep staging area organized and free of clutter
• Handle in-store and online order returns and pickups
• Comply with government regulations such as age verification requirements for restricted items
• Assist with customer inquiries and provide store information
• Maintain knowledge of product and promotional events
• Maintain a positive work environment
• Communicate clearly, collaboratively and courteously
• Attend all meetings assigned by Leadership, including daily huddles
• Support company program and initiatives, inclusive of varied checkout options, store formats and all product assortment, tools, and technology
• Maintains operational standards including but not limited to safety and store security protocols
• Ensure adherence to all company policies, procedures, and regulatory requirements
• Performs other duties as assigned by store or company leadership

Skills

Customer service

Hospitality

Problem-solving

Detail-oriented

Multi-tasking

Flexible availability

Adaptability

Cross-training

Communication

Education

High school diploma

Job description

Whole Foods Market in Massachusetts is seeking an In-Store Shopper to prepare online orders for delivery or pickup, shopping throughout the store for everyday goods and ensuring accurate, high-quality fulfillment.

You will work on the Customer Service & E-Commerce teams with a flexible schedule, including Saturdays and Sundays, early mornings, and holidays. Training, safety protocols, and a strong focus on customer experience are emphasized.