Weekend & Evening Shopper — Flexible Hours

Whole Foods Market; Bedford (MA); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Whole Benefits eligibility

Job summary

Whole Foods Market is seeking an In-Store Shopper in the United States (Massachusetts) to prepare customer orders for delivery and pickup, supporting the Customer Service & E-Commerce teams. Shoppers will work across store sections, with emphasis on weekends and peak hours, including nights and holidays, to meet customer needs.

Responsibilities include accurately fulfilling online orders, maintaining product knowledge, and ensuring order quality.

Qualifications

• Strong customer service, hospitality and problem-solving skills.
• Detail-oriented with multi-tasking capabilities.
• Flexible availability including nights, weekends, and holidays.
• Adaptability to work in high demand / peak hours.
• Willingness to cross-train to support other teams and tasks.
• Adaptability to learn new technology-driven solutions.
• Thrive in a fast-paced retail environment.
• Clear communication and team collaboration skills.

Responsibilities

• Fulfills online orders efficiently, accurately and with a sense of urgency using handheld technology and/or fixed devices.
• Ensure product and order accuracy through meticulous verification and quality control processes.
• Learn and apply product knowledge, customer service standards, and store operations to deliver exceptional customer experiences.
• Keep staging area organized and free of clutter.
• Handle in-store and online order returns and pickups.
• Comply with government regulations such as age verification requirements for restricted items.
• Assist with customer inquiries and provide store information.
• Maintain knowledge of product and promotional events.
• Maintain a positive work environment.
• Communicate clearly, collaboratively and courteously.
• Attend all meetings assigned by Leadership, including daily huddles.
• Support company program and initiatives, inclusive of varied checkout options, store formats and all product assortment, tools, and technology.
• Maintains operational standards including but not limited to safety and store security protocols.
• Ensure adherence to all company policies, procedures, and regulatory requirements.
• Performs other duties as assigned by store or company leadership.

Skills

Customer service

Multitasking

Flexible schedule

Communication

Team collaboration

Education

High school diploma or equivalent

Job description

Whole Foods Market is seeking an In-Store Shopper in the United States (Massachusetts) to prepare customer orders for delivery and pickup, supporting the Customer Service & E-Commerce teams. Shoppers will work across store sections, with emphasis on weekends and peak hours, including nights and holidays, to meet customer needs.

Responsibilities include accurately fulfilling online orders, maintaining product knowledge, and ensuring order quality.