Online Order Shopper — Flexible Schedule & Weekends

Whole Foods Market, Inc; Somerville (MA); On-site; USD 26,000 - 35,000; Part time

Benefits offered by this job

Store discount

Paid time off

Financial wellness

Health & wellness support programs

Team Member perks

Job summary

Whole Foods Market in Somerville, MA is seeking an In-Store Shopper to prepare customer orders for delivery or pickup. The role supports the Customer Service & E-Commerce teams and requires weekend, night, and holiday availability.

You’ll shop across departments for everyday goods, maintaining accuracy and delivering exceptional customer experiences. Responsibilities include fulfilling online orders with urgency, verifying items, learning product details, and assisting customers.

Qualifications

• No prior retail experience required.
• High school diploma or equivalent preferred.
• Sufficient English language proficiency to prepare and shop customer orders.
• Must be 18+ years old.

Responsibilities

• Fulfills online orders efficiently, accurately and with a sense of urgency using handheld technology and/or fixed devices.
• Ensure product and order accuracy through meticulous verification and quality control processes.
• Learn and apply product knowledge, customer service standards, and store operations to deliver exceptional customer experiences.
• Keep staging area organized and free of clutter.
• Handle in-store and online order returns and pickups.
• Comply with government regulations such as age verification requirements for restricted items.
• Assist with customer inquiries and provide store information.
• Maintain knowledge of product and promotional events.
• Maintain a positive work environment.
• Communicate clearly, collaboratively and courteously.
• Attend all meetings assigned by Leadership, including daily huddles.
• Support company program and initiatives, inclusive of varied checkout options, store formats and all product assortment, tools, and technology.
• Maintains operational standards including but not limited to safety and store security protocols.
• Ensure adherence to all company policies, procedures, and regulatory requirements.
• Performs other duties as assigned by store or company leadership.

Skills

Customer service

Hospitality

Problem-solving

Detail-oriented

Multi-tasking

Clear communication

Team collaboration

Education

High school diploma or equivalent

Job description

Whole Foods Market in Somerville, MA is seeking an In-Store Shopper to prepare customer orders for delivery or pickup. The role supports the Customer Service & E-Commerce teams and requires weekend, night, and holiday availability.

You’ll shop across departments for everyday goods, maintaining accuracy and delivering exceptional customer experiences. Responsibilities include fulfilling online orders with urgency, verifying items, learning product details, and assisting customers.