In-Store Mobile Solutions Specialist

T-Mobile; Santa Clara (CA); On-site; USD 55,104,000 - 59,237,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Parental leave

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to bring the T-Mobile brand to life within National Sales partner locations. You will engage customers, educate them on our wireless solutions, and demonstrate value using both in-person and digital tools.

This role focuses on building relationships, meeting sales targets, and delivering exceptional service in a dynamic, high-traffic setting. Responsibilities include training on in-store processes, collaborating with store leadership, and ensuring

Qualifications

• High School Diploma/GED required or equivalent.
• Retail sales or customer service experience preferred.
• Ability to thrive in high-traffic retail environments.

Responsibilities

• Proactively engages with customers in a high-traffic retail environment, educating on T-Mobile products and services.
• Leverage digital tools and self-serve options to demonstrate value and close sales.
• Complete training on in-store processes, products, and systems; maintain readiness and knowledge.
• Provide exceptional customer service, build rapport, and drive sales activity; follow up with customers and manage referrals.

Skills

Coaching

Communication

Consultative Selling

Customer Communications

Customer Education

Customer Engagement

Customer Needs Identification

Customer Referrals

Customer Satisfaction Management

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Prospecting

Sales Techniques

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to bring the T-Mobile brand to life within National Sales partner locations. You will engage customers, educate them on our wireless solutions, and demonstrate value using both in-person and digital tools.

This role focuses on building relationships, meeting sales targets, and delivering exceptional service in a dynamic, high-traffic setting. Responsibilities include training on in-store processes, collaborating with store leadership, and ensuring