In-Store Mobile Pro: Tech Demos & Customer Growth

T-MOBILE USA, Inc.; Matthews (NC); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Stock grant

401(k) plan

Paid time off

Employee stock purchase plan

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates, Store-in-Store to energize the retail experience and drive sales at partner locations. You’ll engage customers, demonstrate wireless solutions, and use digital tools to tailor recommendations in a high-traffic setting.

The role emphasizes relationship-building, strong communication, and a passion for educating customers about products and services, with on-the-job training and advancement opportunities available.

Qualifications

• Coaching and communication skills required.
• Consultative selling and customer education are essential.
• Strong customer engagement and relationship-building abilities.

Responsibilities

• Proactively engages with a broad range of customers in a high-traffic retail environment and demonstrates the value of T-Mobile solutions.
• Leverage digital self-serve tools during interactions and onboarding to identify customer needs and demonstrate solutions.
• Complete training on in-store experience, products, processes, and systems; maintain knowledge to be customer-ready at all times.

Skills

Coaching

Communication

Consultative Selling

Customer Engagement

Customer Needs Identification

Sales

Sales Techniques

Relationship Building

Product Knowledge

Customer Satisfaction

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates, Store-in-Store to energize the retail experience and drive sales at partner locations. You’ll engage customers, demonstrate wireless solutions, and use digital tools to tailor recommendations in a high-traffic setting.

The role emphasizes relationship-building, strong communication, and a passion for educating customers about products and services, with on-the-job training and advancement opportunities available.