In-Store Mobile Expert

T-Mobile; St. Louis (MO); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Medical, dental and vision insurance

401(k)

Paid time off and holidays

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to engage customers in high-traffic retail environments, educating them on T-Mobile products and services and using digital tools to showcase value. You will build relationships, identify customer needs, and contribute to sales targets with a customer-first mindset.

Roles emphasize on-the-job training, collaboration with store teams, and adherence to sales and service standards while delivering exceptional customer experiences.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.
• Legally authorized to work in the United States.

Responsibilities

• Proactively engages with customers in a high-traffic retail environment, educating and showcasing the value of T-Mobile solutions.
• Use digital self-serve tools during interactions and onboarding; identify needs and demonstrate solutions.
• Complete training on in-store experiences, products, processes, and systems; assist with store operations and secure assets.

Skills

Customer service

Team building

Retail sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to engage customers in high-traffic retail environments, educating them on T-Mobile products and services and using digital tools to showcase value. You will build relationships, identify customer needs, and contribute to sales targets with a customer-first mindset.

Roles emphasize on-the-job training, collaboration with store teams, and adherence to sales and service standards while delivering exceptional customer experiences.