In-Store Loss Prevention & Customer Service Specialist

TJX; Cumming (GA); On-site; USD 17,908 - 23,419; Full time

Job summary

HomeGoods, part of TJX Companies, is seeking a Customer Service Associate in Cumming, GA. You will provide timely, courteous service to customers, engage shoppers, and help maintain a positive store environment while following checkout procedures.

The role emphasizes shrink prevention, collaboration with Store Management and Loss Prevention, flexible scheduling, and adherence to labor laws. You’ll help drive safety and service across the store, distribution centers, and offices as needed.

Qualifications

• Excellent communication skills and good judgment.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Standout colleague, working effectively with peers and supervisors to accomplish tasks.
• Able to work a flexible schedule to support business needs.
• 0-2 years retail or security experience.

Responsibilities

• Provides timely, courteous and knowledgeable service to customers.
• Engages customers, providing support and creating a positive shopping environment.
• Observes accurate checkout procedures for customers and Associates.
• Coordinates and completes shrink-related activities in partnership with Store Management.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Follows through on commitments; adheres to labor laws, policies, and procedures.
• Performs other duties as assigned.

Skills

Customer service

Communication skills

Teamwork

Job description

HomeGoods, part of TJX Companies, is seeking a Customer Service Associate in Cumming, GA. You will provide timely, courteous service to customers, engage shoppers, and help maintain a positive store environment while following checkout procedures.

The role emphasizes shrink prevention, collaboration with Store Management and Loss Prevention, flexible scheduling, and adherence to labor laws. You’ll help drive safety and service across the store, distribution centers, and offices as needed.