Loss Prevention Customer Service Associate

TJX; Cumming (GA); On-site; USD 17,908 - 23,419; Full time

Job summary

HomeGoods, part of TJX Companies, is seeking a Customer Service Associate in Cumming, GA. You will provide timely, courteous service to customers, engage shoppers, and help maintain a positive store environment while following checkout procedures.

The role emphasizes shrink prevention, collaboration with Store Management and Loss Prevention, flexible scheduling, and adherence to labor laws. You’ll help drive safety and service across the store, distribution centers, and offices as needed.

Qualifications

• Excellent communication skills and good judgment.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Standout colleague, working effectively with peers and supervisors to accomplish tasks.
• Able to work a flexible schedule to support business needs.
• 0-2 years retail or security experience.

Responsibilities

• Provides timely, courteous and knowledgeable service to customers.
• Engages customers, providing support and creating a positive shopping environment.
• Observes accurate checkout procedures for customers and Associates.
• Coordinates and completes shrink-related activities in partnership with Store Management.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Follows through on commitments; adheres to labor laws, policies, and procedures.
• Performs other duties as assigned.

Skills

Customer service

Communication skills

Teamwork

Job description

Overview

HomeGoods is part of TJX Companies, a Fortune 100 company and the world’s leading off-price retailer. You’ll be part of a vibrant team that embraces diversity, fosters collaboration, and prioritizes development across our stores, distribution centers, and offices.

Responsibilities

• Provides timely, courteous and knowledgeable service to customers
• Engages customers, providing support and creating a positive shopping environment
• Deters acts of dishonesty through professional customer engagement and a knowledgeable presence
• Observes accurate checkout procedures for customers and Associates
• Communicates shrink-related concerns to Store Management and Loss Prevention
• Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and goals
• Coordinates and completes shrink-related activities in partnership with Store Management
• Supports and participates in store shrink reduction goals and programs
• Promotes a culture of honesty and integrity; maintains confidentiality
• Encourages Associate use of shrink reduction resources
• Promotes safety awareness and supports maintenance of a safe environment
• Follows through on commitments; accomplishes goals with minimum supervision
• Adheres to all labor laws, policies, and procedures
• Performs other duties as assigned

Qualifications

• Excellent communication skills and good judgment
• Ability to respond appropriately to changes in direction or unexpected situations
• Standout colleague, working effectively with peers and supervisors to accomplish tasks
• Able to work a flexible schedule to support business needs
• 0-2 years retail or security experience

Benefits and Compensation

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual\u2019s status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address: 2195 Market Place Blvd

Location: USA HomeGoods Store 0395 Cumming GA

This position has a starting pay range of $13.25 to $17.10 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.