In-Store Loan Services Customer Advocate

LoanMax Title Loans; Riverside (MO); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

6 holidays

Paid vacation

Paid training

Full-time schedule

Career growth

Benefits after 91 days

Job summary

LoanMax Title Loans is seeking a Customer Service Representative to join our Lansing, KS location. In this in-store role, you will assist potential borrowers and current customers with questions about loan products, evaluate vehicles, manage loans and payments, and maintain communication regarding accounts.

You will also make courtesy calls when needed and ensure policy compliance. The position emphasizes honest, respectful service as a core value and requires a full-time in-store schedule.

Qualifications

• Must be able to work full-time schedule listed above.
• Positive attitude and strong work ethic.
• Excellent communication skills.
• Detail-oriented and organized.
• High school diploma or equivalent required.
• Previous customer service experience preferred but not required.
• Computer and data entry experience preferred but not required.

Responsibilities

• Provide exceptional customer service in person and by phone
• Explain loan products, terms, and payment options clearly and professionally
• Evaluate vehicles and process loan applications
• Manage customer accounts and payment processing
• Perform data entry and maintain accurate records
• Make courtesy reminder calls as needed
• Maintain compliance with company policies and applicable laws

Skills

Excellent communication

Positive attitude

Detail-oriented

Organized

Education

High school diploma or equivalent

Tools

Data entry

Job description

LoanMax Title Loans is seeking a Customer Service Representative to join our Lansing, KS location. In this in-store role, you will assist potential borrowers and current customers with questions about loan products, evaluate vehicles, manage loans and payments, and maintain communication regarding accounts.

You will also make courtesy calls when needed and ensure policy compliance. The position emphasizes honest, respectful service as a core value and requires a full-time in-store schedule.