In-Store Customer Care Specialist

Platinum Coastal Group; Lee's Summit (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

Platinum Coastal Group in Lee's Summit, Missouri is seeking a Customer Service Representative to join their in-office team. The role involves welcoming customers, providing knowledgeable support, and maintaining a positive approach during interactions.

The ideal candidate will communicate confidently and be willing to grow professionally, with responsibilities including resolving inquiries, conducting follow-ups, and contributing to team success.

A high school diploma is required, and a flexible schedule is preferred.

Qualifications

• Strong written and verbal communication abilities.
• Previous experience in a customer-facing role is preferred.
• Comfortable learning new software systems and service tools.

Responsibilities

• Welcome customers in person and provide knowledgeable support.
• Handle customer inquiries and resolve issues efficiently.
• Monitor recurring questions or concerns and share insights for improvement.

Skills

Strong written and verbal communication abilities

Effective problem-solving skills

Able to manage multiple tasks

Customer care commitment

Education

High school diploma or equivalent

Job description

Platinum Coastal Group in Lee's Summit, Missouri is seeking a Customer Service Representative to join their in-office team. The role involves welcoming customers, providing knowledgeable support, and maintaining a positive approach during interactions.

The ideal candidate will communicate confidently and be willing to grow professionally, with responsibilities including resolving inquiries, conducting follow-ups, and contributing to team success.

A high school diploma is required, and a flexible schedule is preferred.