In-Store Financial Services Associate

Community Choice Financial Family of Brands; Kentwood (MI); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

On-the-job training

Educational reimbursement

401(k) match

Life insurance

Discount marketplace

Paid time off

Job summary

Community Choice Financial Family of Brands in Kentwood, MI is seeking a Customer Service Representative to help customers access short-term financial solutions and provide in-store service. You will handle transactions, build relationships, and support daily operations.

This entry-level role includes hands-on training, a robust benefits package, and opportunities to advance across brands; successful candidates are reliable, detail-oriented, and customer-focused.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Uphold compliance with Company policies and procedures, and all relevant laws and regulations.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends.

Skills

Customer service

Verbal and written communication

Attention to detail

Data entry

Multi-tasking

Physical stamina

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands in Kentwood, MI is seeking a Customer Service Representative to help customers access short-term financial solutions and provide in-store service. You will handle transactions, build relationships, and support daily operations.

This entry-level role includes hands-on training, a robust benefits package, and opportunities to advance across brands; successful candidates are reliable, detail-oriented, and customer-focused.