In-Store Financial Service Associate

Community Choice Financial Family of Brands; Gilbert (AZ); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

New hire training

Health insurance options

Education reimbursement

401(k) plan with company match

Life and AD&D insurance

Paid time off

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative to deliver outstanding service throughout the loan/pawn cycle and help grow the business. You will manage payments, schedule appointments, and participate in community events to drive referrals.

The role requires strong communication, data entry accuracy, and the ability to work a full-time, in-person schedule including occasional Saturdays.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and data entry accuracy.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems.
• Must be at least 18 years of age.
• Background check required per applicable law.

Responsibilities

• Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
• Assist in customer account management by accepting payments, monitoring, and managing customer appointments.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
• Conduct vehicle appraisals accurately using the assessment tool.
• Enter and maintain customer information in the Point-of-Sale system with accuracy and integrity.
• Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
• Work efficiently in a rapidly changing environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
• Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position.

Skills

Excellent verbal and written沟

Education

High school diploma or equivalent

Tools

Point of Sale

Microsoft Office

Job description

Community Choice Financial Family of Brands is seeking a Customer Service Representative to deliver outstanding service throughout the loan/pawn cycle and help grow the business. You will manage payments, schedule appointments, and participate in community events to drive referrals.

The role requires strong communication, data entry accuracy, and the ability to work a full-time, in-person schedule including occasional Saturdays.