In-Store Experience & Styling Concierge
Nordstrom
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Benefits offered by this job
Job summary
The Nordstrom store in San Francisco seeks a Customer Experience Specialist to greet and assist customers, connect them with services like Online Order Pickup and Alterations, and support events. You will collaborate with stylists and help maintain store operations, while delivering outstanding service in a fast-paced setting.
Candidates should be proactive, adaptable, and proficient with Outlook, Booking Bug, and Excel, with a focus on customer satisfaction and teamwork.
Qualifications
- High ownership, accountability and initiative.
- Resolve issues to meet customer expectations.
- Adapt quickly to new initiatives and services.
- Proven ability to multitask in a fast-paced environment.
- Proficient with tools like Outlook, Booking Bug and Excel.
Responsibilities
- Welcome customers by storytelling and engaging with diverse audiences.
- Connect customers to services like Online Order Pickup, Alterations, Styling, Returns, Gift Wrapping, etc.
- Communicate professionally via phone, email, and feedback on trends and style.
Skills
Tools
Job description
The Nordstrom store in San Francisco seeks a Customer Experience Specialist to greet and assist customers, connect them with services like Online Order Pickup and Alterations, and support events. You will collaborate with stylists and help maintain store operations, while delivering outstanding service in a fast-paced setting.
Candidates should be proactive, adaptable, and proficient with Outlook, Booking Bug, and Excel, with a focus on customer satisfaction and teamwork.
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