Customer Experience Specialist - Nordstrom Local Fillmore

Nordstrom; San Francisco (CA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement PTO

Job summary

The Nordstrom store in San Francisco seeks a Customer Experience Specialist to greet and assist customers, connect them with services like Online Order Pickup and Alterations, and support events. You will collaborate with stylists and help maintain store operations, while delivering outstanding service in a fast-paced setting.

Candidates should be proactive, adaptable, and proficient with Outlook, Booking Bug, and Excel, with a focus on customer satisfaction and teamwork.

Qualifications

• High ownership, accountability and initiative.
• Resolve issues to meet customer expectations.
• Adapt quickly to new initiatives and services.
• Proven ability to multitask in a fast-paced environment.
• Proficient with tools like Outlook, Booking Bug and Excel.

Responsibilities

• Welcome customers by storytelling and engaging with diverse audiences.
• Connect customers to services like Online Order Pickup, Alterations, Styling, Returns, Gift Wrapping, etc.
• Communicate professionally via phone, email, and feedback on trends and style.

Skills

Storytelling

Customer service

Multitasking

Outlook

Booking Bug

Excel

Inventory management

Tools

Booking Bug

Excel

Job description

Job Description

The ideal Customer Experience Specialist is motivated, detailed oriented, and committed to providing outstanding customer service every day. In this role, you’ll wear many hats from working with stylists to processing merchandise to supporting in-store events.

A day in the life…

• Welcome customers by being an effective storyteller and skilled at engaging with diverse audiences
• Quickly understand a customer’s needs; with an emphasis on connecting customer to a service such as Online Order Pickup, Alterations, Styling, Returns, Gift Wrapping, etc.
• Communicate with customers in a professional manner including but not limited to; answering phones; communication via email, providing feedback on trend, fit and style etc.
• Understand and support of back of house processes, including inventory management and assisting with maintaining organization, cleanliness and more
• Support event execution – point of contact for RSVPs, track customer contact information, door greeter etc.
• During some shifts: responsible for opening and closing the building, following the proper security procedure
• Light cleaning duties: sweeping, dusting, vacuuming, dishwashing, and restroom maintenance

You own this if you have…

• A high level of ownership, accountability and initiative
• The ability to identify opportunities that benefit the customer and build solutions that meet the customers’ expectations, including resolving any issues
• The ability to quickly adapt to new initiatives, concepts, and services within the store
• Proven success in working in a fast-paced environment with the ability to multi-task
• A basic understanding of technology tools and computer applications such as Microsoft Outlook, Booking Bug, Excel, and more
• Physical Requirements:
  • Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
  • Frequent use of hands for grasping, fine manipulation, pushing and pulling
  • Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
  • Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
  • Occasionally lift and carry up to 25-50 pounds

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$23.40 - $24.35 Hourly

Benefits

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

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