In-Store Customer Service Specialist - Loans

LoanMax Title Loans; White Rock (NM); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

6 paid holidays

Paid vacation

Paid on-the-job training

Full-time, stable work schedule

Career growth opportunities

Medical, dental, vision benefits after

Job summary

LoanMax Title Loans is seeking a Customer Service Representative to assist potential borrowers and existing customers with loan products, vehicle evaluations, and payments. You will maintain regular communication on accounts and ensure compliance with company policies.

This role emphasizes honest, respectful service and strong teamwork. The position offers a stable full-time schedule and opportunities for professional growth within a nationwide company.

Qualifications

• Must be able to work full-time schedule listed above.
• Positive attitude and strong work ethic.
• Excellent communication skills.
• Detail-oriented and organized.
• High school diploma or equivalent required.
• Previous customer service experience preferred but not required.
• Computer and data entry experience preferred but not required.

Responsibilities

• Provide exceptional customer service in person and by phone.
• Explain loan products, terms, and payment options clearly and professionally.
• Evaluate vehicles and process loan applications.
• Manage customer accounts and payment processing.
• Perform data entry and maintain accurate records.
• Make courtesy reminder calls as needed.
• Maintain compliance with company policies and applicable laws.

Skills

Excellent communication

Detail-oriented

Organized

Positive attitude

Strong work ethic

Education

High school diploma or equivalent

Job description

LoanMax Title Loans is seeking a Customer Service Representative to assist potential borrowers and existing customers with loan products, vehicle evaluations, and payments. You will maintain regular communication on accounts and ensure compliance with company policies.

This role emphasizes honest, respectful service and strong teamwork. The position offers a stable full-time schedule and opportunities for professional growth within a nationwide company.