In-Store Customer Service Specialist – Loan Solutions

LoanMax Title Loans; Pecos (NM); On-site; USD 45,847,000 - 57,859,000; Full time

Benefits offered by this job

6 paid holidays

Paid vacation

On-the-job training

Career growth

Job summary

LoanMax Title Loans in Santa Fe, NM is seeking a Customer Service Representative to assist potential borrowers and current customers with loan questions, vehicle evaluations, and account management.

You will maintain regular communication, ensure policy compliance, and provide courteous service in a fast-paced in-store environment. This full-time role offers growth opportunities and comprehensive benefits.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred but not required.
• Strong communication and data entry skills are important.

Responsibilities

• Provide exceptional customer service in person and by phone.
• Explain loan products, terms, and payment options clearly and professionally.
• Evaluate vehicles and process loan applications.
• Manage customer accounts and payment processing.
• Perform data entry and maintain accurate records.
• Make courtesy reminder calls as needed.
• Maintain compliance with company policies and applicable laws.

Skills

Customer service

Communication

Detail oriented

Organized

Education

High school diploma or equivalent

Tools

Computer

Data entry

Job description

LoanMax Title Loans in Santa Fe, NM is seeking a Customer Service Representative to assist potential borrowers and current customers with loan questions, vehicle evaluations, and account management.

You will maintain regular communication, ensure policy compliance, and provide courteous service in a fast-paced in-store environment. This full-time role offers growth opportunities and comprehensive benefits.