In-Store Customer Service Rep — Loan Support & Growth

Loan Max Title Loans; Hampton (VA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid on-the-job training

Career growth opportunities

Medical, dental, vision, and other vol

Job summary

LoanMax Title Loans in Hampton, VA is seeking a Customer Service Representative to assist potential borrowers and current customers with questions about loan products, evaluate vehicles, and manage loans and payments while maintaining regular communication about accounts.

The role emphasizes honest, respectful service and compliance with company policies. It is a full-time, in-store position with training and opportunities for career growth.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred but not required.
• Computer and data entry experience preferred but not required.

Responsibilities

• Provide exceptional customer service in person and by phone
• Explain loan products, terms, and payment options clearly and professionally
• Evaluate vehicles and process loan applications
• Manage customer accounts and payment processing
• Perform data entry and maintain accurate records
• Make courtesy reminder calls as needed
• Maintain compliance with company policies and applicable laws

Skills

Communication

Positive attitude

Detail-oriented

Organized

Education

High school diploma or equivalent

Job description

LoanMax Title Loans in Hampton, VA is seeking a Customer Service Representative to assist potential borrowers and current customers with questions about loan products, evaluate vehicles, and manage loans and payments while maintaining regular communication about accounts.

The role emphasizes honest, respectful service and compliance with company policies. It is a full-time, in-store position with training and opportunities for career growth.