In-Store Customer Service Specialist

Hy-Vee; Des Moines (IA); On-site; USD 17,000 - 21,000; Full time

Job summary

Hy-Vee in Des Moines, IA is seeking a Customer Service team member to greet customers, assist with a variety of in-store services, process mail and money orders, and handle license sales and refunds. You’ll contribute to a friendly, efficient shopping experience while performing duties like cash handling, lottery, and basic admin tasks.

The role requires a high school diploma or equivalent and typically involves standing on your feet, a fast-paced environment, and a strong emphasis on customer

Qualifications

• Solve practical problems and interpret instructions across a variety of situations with limited standardization.
• Perform arithmetic calculations involving fractions, decimals, and percentages accurately.
• File, post, and organize materials; copy data accurately between records; and gather basic information as needed.
• Guide customers and provide clear, helpful direction in a professional manner.
• Communicate clearly and professionally with customers, team members, and store leadership.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one.
• Weigh postal packages, run mail through meters, and process certified, express, UPS, registered, and insured mail.
• Process Western Union orders and send faxes for customers.
• Sell money orders and cash payroll, personal, ADC, and social security checks.
• Sell hunting and fishing licenses.
• Break down and put money in utility drawers and process paid outs.
• Sign on the postal department, break down, and turn off the postal register.
• Count daily coupons and process refunds for customers and department-approved refunds.
• Sign on and off lottery machines, sell and redeem lottery tickets.
• Assist customers with dry cleaning where applicable and process bottle refunds.
• Assist customers at registers and in other areas of the store as needed.
• Answer the telephone and use the intercom system using appropriate procedures.
• Remove trash in a timely manner and maintain a clean, organized work area.
• Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines.
• Report to work when scheduled and on time

Skills

Problem solving

Math skills

Data organization

Customer guidance

Communication

Education

High school diploma or equivalent

Job description

Hy-Vee in Des Moines, IA is seeking a Customer Service team member to greet customers, assist with a variety of in-store services, process mail and money orders, and handle license sales and refunds. You’ll contribute to a friendly, efficient shopping experience while performing duties like cash handling, lottery, and basic admin tasks.

The role requires a high school diploma or equivalent and typically involves standing on your feet, a fast-paced environment, and a strong emphasis on customer