In-Store Customer Service Associate — Growth & Training

Ccffamilyofbrands; Hammond (IN); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

On-the-job training

Learning platform

Cross-brand training

Leadership program

Tuition reimbursement

Medical insurance options

401(k) match

Life and AD&D

Disability coverage

Discount marketplace

Paid time off

Casual dress code

Job summary

Check Into Cash in Hammond, IN is seeking a Customer Service Representative to assist customers with in-store financial services including check cashing, money transfers, and bill payments. You’ll join a high-performance team, receive hands-on training, and grow within a dynamic company.

Benefits include comprehensive training, a robust learning platform, cross-brand advancement, and competitive compensation. This is a full-time, in-person role with a generous PTO and health benefits package.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS systems, Microsoft Office, and other computer systems.
• Must be at least 18 years old (19 in Alabama).
• Background check required per applicable law.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing appointments.
• Maintain store appearance and cleanliness to enhance customer experience.
• Uphold compliance with company policies and local/state/federal laws.

Skills

Customer service

Communication skills

Data entry accuracy

POS system

Microsoft Office

Phone etiquette

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Check Into Cash in Hammond, IN is seeking a Customer Service Representative to assist customers with in-store financial services including check cashing, money transfers, and bill payments. You’ll join a high-performance team, receive hands-on training, and grow within a dynamic company.

Benefits include comprehensive training, a robust learning platform, cross-brand advancement, and competitive compensation. This is a full-time, in-person role with a generous PTO and health benefits package.