In-Store Customer Experience Specialist

Bass Pro Shops; Lexington (KY); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k Retirement Savings

Paid holidays

Paid vacation

Job summary

Bass Pro Shops in Lexington, KY is hiring a Customer Relations Associate to greet customers, provide information, and assist with purchases. You will handle returns, process exchanges, and ensure a friendly, efficient shopping experience while staying knowledgeable about promotions and available services.

Your role involves guiding customers toward suitable products, answering questions, and supporting a safe store environment with attention to policy and accuracy in handling licenses and other

Qualifications

• High school diploma or equivalent required.
• Excellent customer service skills and friendly, professional communication.
• Ability to operate a computerized POS register system.

Responsibilities

• Greet customers promptly and provide directions.
• Handle merchandise returns and process refunds/exchanges.
• Sell Hunting and Fishing Licenses and promote programs.
• Maintain a clean, organized, and stocked work area; follow store policies.

Skills

Customer service

Friendly communication

Sales assistance

License sales knowledge

Education

High school diploma or equivalent

Tools

POS register system

Job description

Bass Pro Shops in Lexington, KY is hiring a Customer Relations Associate to greet customers, provide information, and assist with purchases. You will handle returns, process exchanges, and ensure a friendly, efficient shopping experience while staying knowledgeable about promotions and available services.

Your role involves guiding customers toward suitable products, answering questions, and supporting a safe store environment with attention to policy and accuracy in handling licenses and other