Customer Experience Associate — Friendly, Helpful Service

Bass Pro Shops; Harrisburg (Dauphin County); Hybrid; USD 17,000 - 22,000; Part time

Benefits offered by this job

Dental

Vision

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Bass Pro Cares Fund

Job summary

Bass Pro Shops in Harrisburg, PA is seeking a Customer Relations Associate to greet customers, provide information, and handle transactions in a busy retail setting. The role includes processing returns, promoting membership and rewards programs, and ensuring the store environment remains welcoming and organized.

The position emphasizes safety with firearm handling protocols and efficient, friendly service to deliver a legendary customer experience every time.

Qualifications

• High school diploma or equivalent required.
• Strong customer service and communication skills.
• Ability to work well with others in a retail environment.
• Experience with cash handling and basic math for refunds.

Responsibilities

• Greet customers promptly in a friendly manner and assist with needs.
• Assist customers with product information and directions within the store.
• Process returns, exchanges, and refunds with accurate paperwork.
• Maintain knowledge of products and promotions; monitor advertised sales.
• Secure firearms in store using trigger locks as required.
• Assist with check-in of vendors and manage visitor logs when applicable.
• Support club memberships, rewards programs, and in-store pickup where applicable.
• Keep work area clean, organized, and well stocked.

Skills

Customer service

Communication

Teamwork

Cash handling

Education

High school diploma or equivalent

Tools

Point of Sale (POS) system

Job description

Bass Pro Shops in Harrisburg, PA is seeking a Customer Relations Associate to greet customers, provide information, and handle transactions in a busy retail setting. The role includes processing returns, promoting membership and rewards programs, and ensuring the store environment remains welcoming and organized.

The position emphasizes safety with firearm handling protocols and efficient, friendly service to deliver a legendary customer experience every time.