Retail Part-time Keyholder, Noe Valley, CA

Framebridge Inc; San Francisco (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Frame discount and Free Frame codes

Commuter benefits

Job summary

Framebridge Inc is seeking a Retail Keyholder to uphold the Framebridge brand in our San Francisco stores. You will lead by example, deliver exceptional service, and coach a small team to meet daily goals.

You will handle opening/closing, train new hires, manage operations, and ensure a guaranteed 100% happiness standard. A flexible schedule including evenings and weekends is expected.

Qualifications

• Experience as a key holder or supervisor in retail/service.
• Excellent communication and customer service skills.
• Ability to train and coach retail team members.
• Familiarity with POS systems and store operations.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Demonstrate deep product knowledge and design advice to customers and train staff to do the same.
• Answer questions and troubleshoot issues using sound judgment.

Skills

Customer service

Retail operations

Team leadership

Communication

Education

High school diploma or equivalent

Tools

POS systems

Job description

Who We Are:At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. We are taking the market and expanding the market for custom framing, all while building a beloved brand associated with celebrating the best moments in life. In order to fulfill our mission, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing.We are a growing consumer based business operating online and in retail stores. We deliver high-quality custom products at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.As a team member of Framebridge you will:Show PrideWe stand behind our work, we sweat the details, and we strive for continuous improvement every day. We’re proud to frame the things you love, and show pride in our product and craftsmanship.Embrace Challenges TogetherWe embrace challenges with creative solutions and we know that collaboration is the only way to succeed. We set big goals and keep raising the bar together.Adapt & ActWe are creative and solution-oriented, flexible, and proactive. We adapt and act quickly, embracing an environment of constant change.Make It SpecialWe search everyday for opportunities to make our product and experience special. When you are building a business where every piece is priceless, making it special is core.Build to LastWe are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers.As a Retail Keyholder of Framebridge you will:Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail storesSupport onboarding and training great retail team membersExecute and improve operational activities in our retail stores to ensure customer experience and financial goals are metApply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team membersDemonstrate deep product knowledge and design advice to customers and train retail team members to do the sameAnswer questions and troubleshoot issues using sound judgmentOffer suggestions to innovate and improve our retail experienceHelp Framebridge deliver on our 100% happiness guaranteeWork a flexible schedule including evenings and weekends that meet the needs of the businessWho you are:Experience as a key holder in a customer service, retail, or hospitality roleAn engaging personality with strong influence, interpersonal, communication, and relationship-building skillsInterest in design and excitement to work in a creative environmentQuick and eager learner of new tools, technology, products, and processesGreat time-management, organizational, and problem-solving skillsAdaptability and willingness to work flexible hours, including evenings and weekendsDegree in art, design, marketing or relevant fields preferred but not requiredBenefits/ Perks:Paid time offPaid HolidaysShort-term disabilityEmployee Assistance Program (EAP)Frame discount and Free Frame codesContests and IncentivesCommuter benefitsAnd moreFramebridge, in good faith, believes that the posted hourly range is accurate for this role at the time of posting. Framebridge may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications, and location, among others. This range may be modified in the future. In addition to the hourly rate, this role is also eligible to receive a cash bonus as part of the total compensation package. Details and eligibility will be discussed during the application process.Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. We make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state or local laws.JR# JR259517