In Room Dining Supervisor

Accor Hotels; Austin (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team at one of Austin's premier luxury hotels, where you will play a vital role in delivering exceptional in-room dining experiences. This position offers the chance to showcase your leadership skills and passion for hospitality in a vibrant environment. You'll be part of a dedicated team committed to excellence, ensuring every guest feels valued and cared for. With opportunities for growth and development, your journey with this innovative hotel group will be rewarding. Embrace the challenge and make a difference in the world of hospitality!

Benefits

Paid time off

Medical, Dental and Vision Insurance

401K

Complimentary shift meal

Employee benefit card for discounted rates

Learning programs

Opportunity for talent development

Corporate Social Responsibility activities

Qualifications

• 2+ years of experience as a Room Service Captain required.
• Knowledge of Food & Beverage, including Wines and Liquors.

Responsibilities

• Provide professional, engaging, and friendly service to guests.
• Supervise In Room Dining colleagues and ensure guest satisfaction.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving abilities

Ability to work under pressure

Teamwork

Education

University/College degree in a related discipline

Tools

Micros POS system

Microsoft Windows applications

Job description

Your team and working environment:

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

Job Description

Reporting to the In Room Dining Manager, responsibilities and essential job functions include but are not limited to the following:

Responsibilities

• Consistently offers professional, engaging and friendly service
• Maintain a professional presentation at all times
• Ensure guest satisfaction by adhering to service standards as specified for In Room Dining.
• Assist employees as needed to ensure the best possible service.
• Ensure all special events and amenities are properly presented in accordance with guest and hotel specifications and standards.
• Maintain established controls for stock with pars and orders.
• Enforce Security controls (keys, lockdown, etc.) to include control of beverage stock.
• Assign side work and record attendance.
• Inspect staff as to uniforms, cleanliness, identification, etc.
• Ensure a safe working environment for employees.
• Supervise all In Room Dining colleagues

What is in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Excellent communication skills.
• Understand and comply with all company and departmental rules and regulations, policies and procedures.
• Ability to assist manager and order takers in all areas of departmental responsibility.
• Must have a minimum of 2 years’ experience as a Room Service Captain.
• Must have knowledge and understanding of Food & Beverage, including Wines and Liquors.
• Must have strong PC skills in meeting administrative requirements.
• Previous point of sale system experience required - Micros is an asset
• Computer literate in Microsoft Windows applications required
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• In Room Dining Department operates 24 hours a day and 7 days a week, candidates must have flexibility/availability to work varying shifts.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk or hear and taste or smell. The employee frequently is required to stand. The employee is occasionally required to sit and stoop, kneel or crouch.

The employee must regularly lift and/or move up to 20 pounds and frequently move up to 25 pounds when bringing up and down loaded Room Service tables.

Required Education and Experience

• University/College degree in a related discipline an asset
• Previous Food & Beverage leadership experience in a fast-paced, luxury hospitality setting required

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V