In-Room Dining Server — Luxury Service & Growth Opportunities

Fairmont Hotels & Resorts; Dallas (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Complimentary shift meals

Discounted room rates at Accor hotels

Professional development through Accor

CSR program involvement

Career advancement opportunities

Job summary

Fairmont Dallas, part of Accor’s luxury portfolio in the heart of the Dallas Arts District, seeks an In-Room Dining Server. The role focuses on delivering exceptional in-room dining experiences with professional, engaging, and attentive service.

Responsibilities include guiding guests through menu items, supporting other venues when needed, and operating within safety standards. Candidates should have luxury-hotel experience, strong English communication, and be able to work early mornings,

Qualifications

• Previous experience as server in luxury setting an asset
• Excellent communication and organizational skills
• Full professional working proficiency in spoken English required, both verbal and non-verbal
• Computer literacy required for all new and ongoing training programs conducted virtually
• Strong interpersonal and problem solving abilities
• Proven ability to resolve guest concerns
• Highly responsible & reliable
• Previous point of sale system experience an asset
• Of legal age to serve alcohol
• Food handler & TABC certifications required
• Ability to work well under pressure in a fast paced environment, and without supervision
• Ability to multi task and work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Responsibilities

• Consistently offer professional, friendly and engaging service
• Provide the best in-room dining experience while interacting with guests
• Assist as server in other venues when needed
• Assist guests regarding menu items in an informative and helpful way over the phone
• Shifts include early mornings, weekends, and holidays. May have to work evening shifts periodically.
• Follow outlet policies, procedures and service standards
• Have full knowledge of beverage lists, promotions, menu items, contents, and preparation methods
• Follow all safety and sanitation policies when handling food and beverages
• Adhere to payment and cash handling procedures
• Other duties as assigned

Skills

Customer service

English proficiency

Communication skills

Interpersonal skills

Problem solving

Teamwork

Calm under pressure

Multi-tasking

Reliability

Guest relations

Tools

POS system

Job description

Fairmont Dallas, part of Accor’s luxury portfolio in the heart of the Dallas Arts District, seeks an In-Room Dining Server. The role focuses on delivering exceptional in-room dining experiences with professional, engaging, and attentive service.

Responsibilities include guiding guests through menu items, supporting other venues when needed, and operating within safety standards. Candidates should have luxury-hotel experience, strong English communication, and be able to work early mornings,