Restaurant Server Assistant (Full-time)

Accor Hotels; Dallas (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental and Vision Insurance

401K Retirement Plan

Complimentary Shift Meal

Employee Benefit Card

Learning Programs

Career Development Opportunities

Job summary

Join a forward-thinking hospitality leader in Dallas as a Server Assistant. This role is essential in delivering memorable dining experiences to guests at Fairmont Dallas. You will assist servers with food delivery, maintain cleanliness in the dining areas, and ensure that all guests feel welcomed and attended to. With a focus on exceptional service, you will have the opportunity to develop your skills in a vibrant team environment. If you are passionate about hospitality and enjoy working in a fast-paced setting, this is the perfect opportunity to grow your career in the food service industry.

Qualifications

• High school diploma or equivalent; food service experience preferred.
• Strong communication and organizational skills required.

Responsibilities

• Assist servers in providing exceptional guest experiences.
• Maintain cleanliness and restock service areas as needed.
• Respond to guest inquiries and ensure positive relations.

Skills

Communication Skills

Organizational Skills

Interpersonal Skills

Problem Solving

Multi-tasking

Education

High School Graduate

Vocational Training Certificate

Tools

Food Handling Equipment

Job description

Company Description

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.

Job Description

Assist Server in providing an exceptional experience to our guests and assist in all aspects of breakfast and lunch service. Maintain cleanliness of tables, service areas and equipment. Restocking the service areas with condiments, plates, glasses, and other items needed to ensure smooth running of the dining room.

1. Consistently offer professional, friendly and engaging service
2. Assist servers with food delivery, clearing tables, and setting up tables
3. Assisting guests with queries
4. Attend to buffet items
5. Replenish items and guest amenities
6. Restock and maintain inventory levels of all products
7. Ensure overall cleanliness of the restaurant at all times
8. Follow restaurant policies, procedures and service standards
9. Have full knowledge of beverage lists, promotions, menu items, contents, and preparation methods
10. Follow all safety and sanitation policies when handling food and beverages
11. May have to assist In-Room Dining team
12. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
13. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
14. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
15. Maintain positive guest relations at all times.
16. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

Qualifications

1. High school graduate or equivalent vocational training certificate
2. Previous experience in food service industry an asset
3. Previous experience as busser/server’s assistant in luxury setting an asset
4. Excellent communication and organizational skills in English
5. Strong interpersonal and problem solving abilities
6. Highly responsible & reliable
7. Food handler & TABC certifications required
8. Certification in CPR an asset
9. Ability to work well under pressure in a fast paced environment, and without supervision
10. Ability to multi-task and work cohesively as part of a team
11. Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance
• 401K Retirement Plan
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academy designed to sharpen your skills.
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities