In Room Dining Server - Part Time

Fairmont; Dallas (TX); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Exclusive Employee Benefit Card

Academy Learning Programs

CSR Planet 21 involvement

Career advancement opportunities

Job summary

Fairmont Dallas is seeking an in-room dining server with a passion for delivering exceptional guest experiences. Early morning shifts begin at 6am, and you will provide attentive service, communicate clearly, and maintain high standards in a luxury setting.

You will interact with guests, support as needed across venues, and handle menu guidance by phone while following safety, sanitation, and cash handling policies. Excellent English and professionalism are essential.

Qualifications

• Experience as a server in a luxury setting is an asset.
• Excellent communication and organizational skills.
• Fluent English required, verbal and non-verbal.
• Proficient computer literacy for virtual trainings.
• Strong interpersonal and problem-solving abilities.
• Able to work under pressure and as part of a team.

Responsibilities

• Provide professional, friendly, engaging in-room dining service.
• Interact with guests to ensure the best in-room dining experience.
• Assist as server in other venues when needed.
• Assist guests with menu items over the phone.
• Work early mornings, weekends, and holidays.
• Follow safety, sanitation and cash-handling procedures.

Skills

Communication

Interpersonal skills

Problem solving

Reliability

Teamwork

English language

Customer service

Education

Food handler certification

TABC certification

Tools

POS system

Job description

Accor is a global hospitality leader with more than 45 brands and over 5,700 hotels worldwide, recognized for pioneering service, innovation, and a culture centered on people and meaningful guest experiences . Its portfolio spans luxury to economy, including iconic brands such as Fairmont, Sofitel, Raffles, Novotel, and ibis, serving travelers across more than 110 countries . Fairmont Dallas, part of Accor’s luxury portfolio, is an iconic hotel located in the heart of the Dallas Arts District. The property features 545 elegantly appointed guest rooms and suites, with over 73,000 square feet of flexible meeting space. Its prime location places guests' steps from world‑class dining, shopping, museums, entertainment venues, and the Central Business District, making it one of the city’s premier destinations for both business and leisure travelers.

Job Description

In-Room Dining Server

This position is for a passionate individual with a strong desire to offer the best in-room dining experience to our guests. Early morning shifts starting at 6am.

What you will be doing:

• Consistently offer professional, friendly and engaging service
• Provide the best in-room dining experience while interacting with guests
• Assist as server in other venues when needed
• Assist guests regarding menu items in an informative and helpful way over the phone
• Shifts include early mornings, weekends, and holidays. May have to work evening shifts periodically.
• Follow outlet policies, procedures and service standards
• Have full knowledge of beverage lists, promotions, menu items, contents, and preparation methods
• Follow all safety and sanitation policies when handling food and beverages
• Adhere to payment and cash handling procedures
• Other duties as assigned

Qualifications

Your experience and skills include:

• Previous experience as server in luxury setting an asset
• Excellent communication and organizational skills
• Full professional working proficiency in spoken English required, both verbal and non-verbal
• Computer literacy required for all new and ongoing training programs conducted virtually
• Strong interpersonal and problem solving abilities
• Proven ability to resolve guest concerns
• Highly responsible & reliable
• Previous point of sale system experience an asset
• Of legal age to serve alcohol
• Food handler & TABC certifications required
• Ability to work well under pressure in a fast paced environment, and without supervision
• Ability to multi task and work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical aspects of the position include but are not limited to:

• Endure various physical movements throughout the work areas
• Constant standing and walking
• Exert physical effort in carrying items (up to 40 pounds)
• Frequent lifting, kneeling, pushing, and pulling
• Occasional ascending or descending ladders, stairs and ramps

Additional Information

What’s in it for You?

Exclusive Employee Benefit Card: Unlock discounted room rates at Accor hotels worldwide, making travel more affordable.

Professional Development: Enhance your skills with learning programs through our Academy, tailored for your growth.

Make a Positive Impact: Get involved in our Corporate Social Responsibility initiatives, like Planet 21, and contribute to meaningful change.

Career Advancement Opportunities: Take your career to new heights with opportunities for national and international promotions.