In Room Dining Server

Clear Destination Inc.; Bedford (Bedford County); On-site; USD 26,000 - 38,000; Full time

Job summary

Clear Destination Inc. is seeking an In-Room Dining Cashier to be the guest-facing contact for premium in-room dining experiences. You will close checks to the correct account and ensure servers have all needed information for accurate deliveries.

You will also facilitate amenity deliveries, follow service guidelines, and support timely, accurate order processing in a hospitality setting.

Qualifications

• Clear communication with guests and colleagues in English.
• Working knowledge of computers and telephone systems.
• Previous customer service experience preferred.
• Previous cashiering experience preferred.
• Must be 18 years or older.

Responsibilities

• Follow Omni guidelines for up-selling to enhance revenue and guest satisfaction.
• Process and expedite Select Guest orders.
• Follow Moments of Service guidelines for taking orders by phone and online.
• Confirm order details, quote items and preparation details to guests.
• Enter orders into MICROS POS according to Omni standards.
• Communicate order details to Kitchen and Room Service teams timely.
• Collaborate with In Room Dining Servers to ensure accurate delivery.
• Complete other tasks as assigned by management.

Skills

English communication

Computer literacy

Customer service

Cashiering experience

18+ years old

Flex schedule abilities

Job description

Overview

The In-Room Dining Cashier will be the primary point-of-contact for our guests who wish to experience a five-diamond quality in-room meal or beverage experience. This person will close checks to the correct account and ensure servers have all the information they need to deliver orders efficiently and correctly. The In-Room Dining Cashier also facilitates amenity deliveries, calls back guests to ensure every aspect of their order was delivered to their satisfaction and does whatever it takes to ensure timely and accurate service.

Responsibilities

• Follow Omni guidelines for up-selling to enhance revenue and guest satisfaction


• Process and expedite Select Guest (loyalty program) orders


• Follow Omni's "Moments of Service" guidelines for receiving guest orders via telephone and on-line


• Follow Omni's "Moments of Service" guidelines to confirm the details of each guest order, quoting accurate delivery items and following up on any needed or suggested menu items and preparation details


• Enter all guest orders into our point-of-sale system (MICROS) according to Omni standards


• Ensure all proper details about the order and pricing/delivery times are communicated to the Kitchen and Room Service delivery teams according to our standards


• Work closely with In Room Dining Servers, accurately communicating pertinent order information, to ensure all orders are delivered efficiently and to the guests specifications


• Complete other tasks as assigned by management

Qualifications

• Required to work a varied work schedule including nights, holidays, and weekends


• Ability to communicate clearly with guests and co-workers in English both verbally and in writing


• Working knowledge of computers and telephone systems


• Previous customer service experience preferred


• Previous cashiering experience preferred


• Must be 18 years or older