In-Room Dining Manager: Lead Luxury Guest Service

Loews Hotels & Co; Arlington (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Tuition reimbursement

Team member hotel rates

Job summary

Loews Arlington Hotel is seeking an energetic In-Room Dining Manager to lead a premium guest experience. You will oversee all room service activities, ensure accurate and timely delivery, and collaborate with culinary partners to meet dietary needs and special requests.

You will recruit, train, and coach staff, manage schedules and performance, and drive revenue through upselling and promotions while maintaining top hygiene and safety standards.

Qualifications

• Minimum two years Food & Beverage leadership experience.
• Strong knowledge of in-room dining operations, food safety, and service standards.
• Exceptional problem-solving abilities and attention to detail.
• Ability to multitask and work effectively in a fast-paced, high-pressure environment.
• Familiarity with POS systems and financial reporting tools.

Responsibilities

• Oversee all aspects of in-room dining operations, ensuring timely and accurate service for every guest.
• Develop and implement service standards and procedures that elevate the guest experience.
• Partner with the culinary team to accommodate special requests, dietary needs, and personalized touches.
• Monitor food and beverage presentation to maintain premium quality and brand standards.
• Recruit, train, and coach team members, fostering a culture of excellence and collaboration.
• Manage schedules, performance evaluations, and team development initiatives.
• Drive revenue through upselling techniques and creative promotions.
• Maintain inventory and ensure all equipment is in proper working condition.
• Uphold strict hygiene and safety protocols, ensuring compliance with health regulations.
• Prepare and analyze reports on service metrics, costs, and guest feedback to optimize performance.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.

Skills

Leadership

Guest focus

Communication

Multitasking

Detail-oriented

Education

High school diploma

Tools

POS systems

Financial reporting tools

Job description

Loews Arlington Hotel is seeking an energetic In-Room Dining Manager to lead a premium guest experience. You will oversee all room service activities, ensure accurate and timely delivery, and collaborate with culinary partners to meet dietary needs and special requests.

You will recruit, train, and coach staff, manage schedules and performance, and drive revenue through upselling and promotions while maintaining top hygiene and safety standards.