In-Room Dining Concierge

Loews Hotels, LLC.; Arlington (TX); Presencial; USD 17 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits

401(k) plan with company match

Paid time off (Sick days, Vacation,hol

Tuition reimbursement

Employee meals

Discounted hotel rates

Complimentary parking

Team member cafe meals

Resumo da oferta

Loews Arlington Hotel in Arlington, TX, seeks a service-driven Room Service Order Taker to orchestrate seamless in-room dining experiences. You will guide guests through menus, upsell effectively, and ensure precise coordination between guests, kitchen, and service teams to exceed expectations.

This role emphasizes hospitality, clear communication, and multitasking in a fast-paced environment, with potential varied schedules and mandatory trainings.

Qualificações

• Knowledge of food and beverage terminology; learn upselling and order-taking procedures.
• Exceptional guest service and telephone skills.
• Computer skills; operate basic office equipment.
• Effective organizational and communications skills.
• Ability to multitask in a fast-paced environment.
• Flexible schedule including weekends and holidays.

Responsabilidades

• Answer incoming calls promptly and courteously, following Loews Hotels' service standards.
• Record food and beverage orders in the POS system and confirm details with guests.
• Provide menu guidance, upsell, and highlight specials to elevate the guest experience.
• Coordinate with kitchen, bar, and attendants to ensure timely delivery.
• Handle special requests, dietary needs, and additional amenities with care.
• Maintain logs of orders, calls, and special instructions.
• Assist with inventory tracking for menus and supplies.
• Address guest concerns and resolve issues or escalate when necessary.
• Regular attendance and ability to work varying schedules.
• Attend mandatory training sessions and meetings.

Conhecimentos

Hospitality

Communication

Multitasking

Calm under pressure

Team player

Veterans encouraged

Descrição da oferta de emprego

Loews Arlington Hotel in Arlington, TX, seeks a service-driven Room Service Order Taker to orchestrate seamless in-room dining experiences. You will guide guests through menus, upsell effectively, and ensure precise coordination between guests, kitchen, and service teams to exceed expectations.

This role emphasizes hospitality, clear communication, and multitasking in a fast-paced environment, with potential varied schedules and mandatory trainings.