In-Room Dining Lead – Luxury Resort, Ko Olina

Four Seasons Hotels and Resorts; Honolulu (HI); On-site; USD 39,000 - 50,000; Full time

Benefits offered by this job

401k after 30 days

Medical, Dental, Vision

Accommodation at Four Seasons

Complimentary onsite parking

Complimentary meals

Job summary

Four Seasons Resort O’ahu at Ko Olina is seeking an In-Room Dining Supervisor with a passion for exceptional guest service. You will oversee the In-Room Dining team, ensuring high standards, coordination with other departments, and smooth service delivery around the clock in a luxury setting.

The role requires fluent English, strong communication, and at least one year of relevant experience. Competitive benefits include 401k, medical/dental/vision, complimentary meals, and staff housing options.

Qualifications

• Fluent English, both verbal and written.
• Excellent communication skills and guest-facing abilities.
• At least one year of experience in a similar environment with food and beverage knowledge.
• Attention to detail and strong problem-solving skills.
• Ability to operate computer equipment and restaurant systems.
• Legal work authorization to work in the United States.
• Availability to work all shifts, weekends and holidays.

Responsibilities

• Lead and supervise all In-Room Dining staff to meet standards.
• Be visible in the operation, provide recognition, handle guest requests and complaints.
• Describe and ensure quality of food items and present wine/spirits knowledge.
• Attend regular meetings to coordinate with other departments.
• Inspect facility and equipment and suggest improvements.
• Assist with taking orders, presenting and delivering to rooms.
• Assist with cleanliness of operating areas.

Skills

Fluent English

Communication skills

Experience in similar environment

Attention to detail

F&B computer systems

Shift work flexibility

US work authorization

Job description

Four Seasons Resort O’ahu at Ko Olina is seeking an In-Room Dining Supervisor with a passion for exceptional guest service. You will oversee the In-Room Dining team, ensuring high standards, coordination with other departments, and smooth service delivery around the clock in a luxury setting.

The role requires fluent English, strong communication, and at least one year of relevant experience. Competitive benefits include 401k, medical/dental/vision, complimentary meals, and staff housing options.