Guest-Experience Leader, Housekeeping – Luxury Resort

fourseasons; Hawaii; On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

401k contributions after 30 days

Medical, Dental & Vision" via Kaiser/H

Free meals for staff

Complimentary onsite parking

Development opportunities

Job summary

Four Seasons Resort O’ahu at Ko Olina is seeking an Assistant Director of Housekeeping who leads a multicultural staff with a passion for excellence and aloha spirit. You will oversee guest rooms, public areas and employee areas, implement cleaning standards and safety protocols, and mentor a diverse team to deliver five‑star service.

Requirements include a hospitality management degree and 3–5 years in a supervisory Rooms Division role; strong leadership, English proficiency and MS Office

Qualifications

• College degree in hospitality management or equivalent.
• 3 to 5 years' experience in a supervisory role in Rooms Division.
• Strong leadership, interpersonal skills and a service mindset.

Responsibilities

• Manages the staff of the Housekeeping Department.
• Resolves guest concerns and interacts with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Establishes detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment.
• Interviews, trains and schedules the housekeeping staff, as well as conducts performance evaluations and corrective interviews as needed.
• Responds properly in any resort emergency or safety situation.
• Works harmoniously with co-workers and supervisors.

Skills

Multicultural team leadership

Personal presentation

Interpersonal skills

Supervisory skills

English proficiency

MS Excel

MS Word

Education

Bachelor's degree in Hospitality Management or equivalent

Tools

MS Excel

MS Word

Job description

Four Seasons Resort O’ahu at Ko Olina is seeking an Assistant Director of Housekeeping who leads a multicultural staff with a passion for excellence and aloha spirit. You will oversee guest rooms, public areas and employee areas, implement cleaning standards and safety protocols, and mentor a diverse team to deliver five‑star service.

Requirements include a hospitality management degree and 3–5 years in a supervisory Rooms Division role; strong leadership, English proficiency and MS Office