In-Room Dining Lead: Guest Experience Coordinator

Cliff House Maine; Indiana (PA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

401k match

Paid Time Off

Discounts at Hotels

Job summary

Cliff House Maine is seeking a dedicated In-Room Dining Lead/Coordinator to efficiently manage all service requirements for guests. This role involves taking orders, coordinating guest amenities, and assisting with achieving high guest satisfaction scores.

Ideal candidates should possess a Hotel Management diploma, have at least two years of customer service experience, and demonstrate excellent communication skills. Benefits include health insurance, 401k matching, and paid time off.

Qualifications

• Two years’ previous experience in customer service, preferably in a similar setting.
• Must meet legal age requirement to serve alcohol.
• Possess County Specific Food Handlers Certification and State specific alcohol certification.

Responsibilities

• Coordinate service requirements for In-Room Dining.
• Take guest orders efficiently and courteously.
• Assist with achieving high guest satisfaction scores.

Skills

Telephone Etiquette

Customer Service

Food and Beverage Knowledge

Upselling Techniques

Education

Hotel Management diploma

Tools

Point of Sales systems

Job description

Cliff House Maine is seeking a dedicated In-Room Dining Lead/Coordinator to efficiently manage all service requirements for guests. This role involves taking orders, coordinating guest amenities, and assisting with achieving high guest satisfaction scores.

Ideal candidates should possess a Hotel Management diploma, have at least two years of customer service experience, and demonstrate excellent communication skills. Benefits include health insurance, 401k matching, and paid time off.