In-Room Dining Guest Experience Specialist

Faena Hotels And Residences Llc; Miami Beach (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Faena Hotels And Residences Llc in Miami Beach seeks an In Room Dining host to courteously answer phones, take guest and resident orders, and ensure timely receipt by servers. The role handles payments and settles checks per hotel standards, while maintaining strict accountability for all financial transactions.

Responsibilities include maintaining knowledge of policies, wine and liquor offerings, menu details, and POS operations.

Responsibilities

• Maintain complete knowledge of departmental policies and service procedures.
• Know the proper use of equipment and maintain its cleanliness.
• Resolve guest complaints to ensure satisfaction.
• Maintain cleanliness and organization of assigned work areas.
• Know liquor brands, wine descriptions, glassware, and garnishes.
• Have knowledge of all menu items, preparation methods, ingredients, and prices.
• Accurately input guest orders into the POS system and ensure proper room charges.
• Process payments in accordance with accounting procedures and policies.
• Balance cash, handle tips, and complete cash reports accurately.

Job description

Faena Hotels And Residences Llc in Miami Beach seeks an In Room Dining host to courteously answer phones, take guest and resident orders, and ensure timely receipt by servers. The role handles payments and settles checks per hotel standards, while maintaining strict accountability for all financial transactions.

Responsibilities include maintaining knowledge of policies, wine and liquor offerings, menu details, and POS operations.