In-Room Dining Concierge

The Boca Raton; Boca Raton (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

The Boca Raton is seeking an In-Room Dining Guest Services Associate to promptly answer calls, greet guests, and promote menu offerings. You will document orders, input them into the POS system, and convey accurate delivery times.

The role requires knowledge of menu items, attention to dietary needs, and precise order documentation, with close coordination with culinary and service teams to ensure excellent guest satisfaction.

Qualifications

• Experience in customer service or order-taking preferred.
• Basic knowledge of food and beverage service standards.
• Strong verbal communication skills.
• Ability to operate POS systems and keyboards efficiently.
• Ability to remain calm, organized, and professional in a fast-paced environment.
• Attention to detail and accuracy in order taking and documentation.

Responsibilities

• Promptly and professionally answer all In-Room Dining calls.
• Greet guests courteously, announce daily specials, and promote menu offerings.
• Demonstrate thorough knowledge of menu items, accompaniments, and preparation methods.
• Accurately document guest orders, repeating items back to confirm accuracy.
• Enter orders accurately and immediately into the POS system to initiate kitchen preparation.
• Clearly document special requests, dietary needs, and modifications.
• Generate and provide hard copies of guest checks for delivery with orders.
• Operate POS systems to pre-check orders, close checks, and process transactions accurately.
• Process guest payments upon return of the In-Room Dining Server.

Job description

The Boca Raton is seeking an In-Room Dining Guest Services Associate to promptly answer calls, greet guests, and promote menu offerings. You will document orders, input them into the POS system, and convey accurate delivery times.

The role requires knowledge of menu items, attention to dietary needs, and precise order documentation, with close coordination with culinary and service teams to ensure excellent guest satisfaction.