Room Service Customer Service Representative

Mohegan PA; Connecticut; On-site; USD 1,929,000 - 2,480,000; Part time

Job summary

Mohegan Sun in Uncasville, CT seeks a Room Service Customer Service Representative to support in-room dining guests and follow department procedures. You will take orders, document them in the POS, and assist with guest requests across hotel services.

The role emphasizes strong communication, knowledge of menu items, and accurate transaction handling in a fast-paced casino environment.

Qualifications

• Experience in fast food or restaurant service.
• Guest service experience.
• Knowledge of POS tendering.

Responsibilities

• Answers the phone and documents customer orders in the POS.
• Active upselling of products and endorsements.
• Provides information about food, beverages, and casino amenities.
• Tenders transactions to cash, comp, coupon, credit card or ticket.
• Assist other Room Service staff and connect guests to Front Desk/Housekeeping.
• Maintain a clean, organized workstation and follow SOPs.

Skills

Guest service

POS tendering

Communication skills

Tools

POS system

Job description

## Room Service Customer Service RepresentativeApplylocations: Uncasville, CTtime type: On-Callposted on: Posted Todayjob requisition id: R-13271**JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES****IF YOU ARE AN EXISTING TEAM MEMBER,** **PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITE****Position Summary:**This position is responsible for servicing in-room dining guests according to specific department policies and procedures and steps of service.**Primary Duties and Responsibilities****:** includes but not limited to:* Answers the phone and accurately documents customer orders into the point of sale system* Actively up-sells products and uses endorsements at all appropriate service opportunities* Provides helpful information about food and beverage items as well as other casino amenities* Tenders all guest transactions to cash, comp, coupon, credit card or ticket**Secondary Duties and Responsibilities:*** Assists other Room Service staff with general operation procedures* Assists guests by connecting them to other departments including, the Front Desk, Housekeeping, etc.* Maintains a clean and organized work station according to department policies and procedures**Minimum Education and Qualifications:*** Previous experience in fast food or restaurant service* Previous guest service experience* Point of sale (POS) tendering knowledge**Competencies****:** Incumbent will master the following competencies while in this position:* Excellent written and verbal communication skills* A thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs* Excellent customer service skills* Thorough knowledge of point of sale system* Thorough knowledge of guestroom numbers/names, locations and hours of property-wide operations* Thorough knowledge of Room Service menu, condiment requirements, proper food presentation and wine selection**Training Requirements:*** Outlet-specific standard operating procedures* Point of sale system**Physical Demands and Work Environment:*** Must be able sit for extended periods of time* Must be able to work in a fast paced environment with frequent interruptions* Must be able to work various shifts and flexible hoursThis is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary.