In-Room Dining Experience Lead

Dorchester Collection; Beverly Hills, Northern (CA, KY); Hybrid; USD 43,000 - 50,000; Part time

Benefits offered by this job

Complimentary stays with breakfast

50% off at bars and restaurants

Service Excellence Training

Employee events

Free Meals on Duty

Discount platform access

Job summary

The Beverly Hills Hotel, part of the Dorchester Collection, is seeking a Part-Time In Room Dining Order Taker in Beverly Hills, CA. You will manage daily room service operations, coordinate with multiple teams, and ensure excellent guest experiences in a luxury setting.

Ideal candidates bring strong communication, customer service, and English language skills, plus a passion for hospitality. Shifts may vary and include holidays, with competitive hourly pay and hotel-wide staff perks.

Qualifications

• Strong communication and customer service ethos.
• Fluent English communication in a luxury hotel environment.
• Attention to detail and proactive guest service.

Responsibilities

• Oversee daily room service operations during shift and coordinate with teams to deliver brand-aligned guest experiences.
• Manage room setup and amenities, including mini-bars and F&B setups.
• Collaborate with kitchen and service teams to fulfill guest requests and resolve issues.
• Record guest orders accurately in POS and handle special dietary requests.

Skills

Communication skills

Customer service

English proficiency

Attention to detail

Teamwork & flexibility

Job description

The Beverly Hills Hotel, part of the Dorchester Collection, is seeking a Part-Time In Room Dining Order Taker in Beverly Hills, CA. You will manage daily room service operations, coordinate with multiple teams, and ensure excellent guest experiences in a luxury setting.

Ideal candidates bring strong communication, customer service, and English language skills, plus a passion for hospitality. Shifts may vary and include holidays, with competitive hourly pay and hotel-wide staff perks.