Luxury In-Room Dining Attendant

The Maybourne Beverly Hills; Beverly Hills (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Company matched 401(k) plan

Company matched Health Savings Plan

Flexible Spending

Paid Holidays

Paid Time Off

Employee Assistance Program

Parking

Employee Recognition Programs

Colleague meals

Colleague Referral Incentive program

Job summary

The Maybourne Beverly Hills invites applications for an In Room-Dining Busser who will provide a personalized, seamless experience for guests through in-room dining and minibar restocking, while upholding luxury standards.

You will work closely with the culinary team to ensure timely delivery, maintain cleanliness, and deliver warm, professional service. A minimum of one year in Food and Beverage and a high school diploma are required, plus certifications.

Qualifications

• High School Diploma or equivalent education required
• Minimum of one-year experience in Food and Beverage; Preferably In-Room Dining
• Minimum of one-year experience in customer service
• Must possess RBS ABC Certification
• Must possess Food Handler’s certification
• Must be flexible and have open availability; holidays and weekends are not negotiable
• Language: Required to speak, read and write English, with fluency in other languages preferred
• Minimum 21 years of age to serve alcohol.

Responsibilities

• Assist in the setup and preparation of in-room dining orders, ensuring presentation and timing meet the hotel's luxury standards.
• Deliver orders/requests to guest rooms with a focus on professionalism, efficiency, and attention to detail
• Provide warm and courteous service to guests, responding promptly to inquiries and requests.
• Maintain a polished appearance and uphold the highest standards of professionalism while interacting with guests.
• Clear tables, remove used dishes, and reset tables promptly to ensure a clean and inviting dining environment.
• Monitor and restock in-room amenities and supplies as needed.
• Work closely with the culinary team to coordinate the timely delivery of food and ensure all special requests are accommodated.
• Communicate effectively with the kitchen to maintain smooth operations.
• Ensure that all in-room dining items meet quality standards before delivery.
• Report any issues or discrepancies in orders promptly to maintain guest satisfaction.
• Adhere to hygiene and safety protocols, including proper food handling and sanitation practices.
• Maintain cleanliness and orderliness in all in-room dining areas. Provide personalized and professional service to guests, assisting with their minibar selections, inquiries, and requests.
• Regularly check and restock minibars, ensuring that all items are fresh, organized, and in alignment with hotel standards.
• Monitor the freshness and condition of minibar items, removing expired or damaged products promptly.
• Accurately record and charge guests for minibar consumption, following established billing procedures.

Skills

Guest service excellence

Attention to detail

Organization

Teamwork

Communication

Multitasking

Education

High School Diploma or equivalent

Tools

RBS ABC Certification

Food Handler’s certification

Job description

The Maybourne Beverly Hills invites applications for an In Room-Dining Busser who will provide a personalized, seamless experience for guests through in-room dining and minibar restocking, while upholding luxury standards.

You will work closely with the culinary team to ensure timely delivery, maintain cleanliness, and deliver warm, professional service. A minimum of one year in Food and Beverage and a high school diploma are required, plus certifications.