Part-Time In Room Dining Order Taker

Dorchester Collection; Beverly Hills, Northern (CA, KY); Hybrid; USD 43,000 - 50,000; Part time

Benefits offered by this job

Complimentary stays with breakfast

50% off at bars and restaurants

Service Excellence Training

Employee events

Free Meals on Duty

Discount platform access

Job summary

The Beverly Hills Hotel, part of the Dorchester Collection, is seeking a Part-Time In Room Dining Order Taker in Beverly Hills, CA. You will manage daily room service operations, coordinate with multiple teams, and ensure excellent guest experiences in a luxury setting.

Ideal candidates bring strong communication, customer service, and English language skills, plus a passion for hospitality. Shifts may vary and include holidays, with competitive hourly pay and hotel-wide staff perks.

Qualifications

• Strong communication and customer service ethos.
• Fluent English communication in a luxury hotel environment.
• Attention to detail and proactive guest service.

Responsibilities

• Oversee daily room service operations during shift and coordinate with teams to deliver brand-aligned guest experiences.
• Manage room setup and amenities, including mini-bars and F&B setups.
• Collaborate with kitchen and service teams to fulfill guest requests and resolve issues.
• Record guest orders accurately in POS and handle special dietary requests.

Skills

Communication skills

Customer service

English proficiency

Attention to detail

Teamwork & flexibility

Job description

What you'll get

• Complimentary stays with breakfast included in all of our Dorchester Collection hotels – stay once a year at each hotel!(subject to availability and seniority terms)
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala
• Free Meals on Duty
• Exclusive Access to a discount platform featuring 1000s of retailers

As a Part-Time Order Taker at The Beverly Hills Hotel, your compensation will be $32.54 per hour.

What you'll do

A day in the life of our In Room Dining Order Taker… it demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that our Order Takers accomplish would be lengthy but the list below is essential to know.

• Our Order Taker is responsible for overseeing daily room service operations during their day. This will include recognizing all In-House and notable guests and taking the lead on organizing all guest room amenities. Day to day duties would include coordination with GRC leaders and team members, creative team and Room service leaders to deliver on brand guest experiences.
• Oversight of room set up as it relates to amenities, food & beverage set ups and mini bar arrangements.
• Dedicated Nexus Champion for room service leaders and team members.
• Daily focus on building and strengthening relationships with our guests, prioritizing guests requests and assigning work as needed, all to ensure our guests receive nothing but the best experience.
• Order takers work hands-on with the culinary and stewarding teams while communicating requests and concerns to drive problem solving and resolution.
• In Room Dining Order Taker is responsible for taking guest orders and should have good knowledge ofroom service menu's and other F&B outlet menus.
• Order Takers ensure correct posting in POS system for communication to the service and kitchen department.
• Sometimes our guests have special requests involving dietary and/or allergy restrictions. Our Order Takers offer suggestions of ways to improve guests’ experiences through new food offerings or even create special order requests.
• Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Order Taker are relied upon to report these and work with several other positions to correct.
• Communication is what keeps our departments running perfectly. Our Order Taker must communicate with other departments and extended hotel team in order to ensure the alignment remains.

The items shared are essential. However, to ensure consistency, our In Room Dining Order Taker are provided with specifics on how we care for their department and our hotel. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel objects, tools or controls; and talk or hear.Frequent use of computer keyboard, computer mouse, and telephones. The employee must regularly lift and/or move up to 25 pounds. Due to the nature of the hospitality industry, employees are required to workvarying schedules, including holidays, to accommodate the business and demands of the hotel.

What you'll bring

All of our employees are ambassadors of our Vision, Values and culture. Our Order Takers do this with all they do.

• You’ll bring your unique personality and passion to the role and the team.
• You have a talent and commitment to service excellence and creativity.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. Our Order Takers must feel comfortable communicating in this language.
• Attention to detail is critical for this role.
• We pride in nurturing an environment where Working Together is a must. Our Order Takers are our biggest champions of this.
• Our hotels operate nonstop, this require flexibility from everyone on the team.

Job Location

USA

Location

9641 Sunset Blvd 90210 Beverly Hills

Our Hotels

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy., which is an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process. EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. We are an equal opportunity employer with a commitment to diversity. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disability Act.

Reference

2026-6595

Reference

2026-6595